1.0 Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like a lot of websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser, either entirely or just for the domain xplor.local.dh will stop GA from tracking any part of your visit to pages within this website.

3.2 Email links

Should you choose to contact us using an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email sent to us by you as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

3.3 Email mailing list

Our email mailing list feature is provided to us by Mailchimp (see section 6.4).

Currently we use our Mailchimp mailing list to periodically send out newsletter style emails that often include special offers and discounts for use within our ecommerce store. You can choose to unsubscribe from this mailing list at any time either by using this unsubscribe link or by using the unsubscribe link contained within any emails sent to you from this mailing list.

4.0 How we store your personal information

Personal data submitted to this website is stored on encrypted solid state drives on UK-based servers operated by one of the UKs leading website hosting companies (see section 5.0).

5.0 About this website's server

5.1 Website and database server

This website’s files and database are all hosted within a Tier III data centre located in North London within the United Kingdom and operated by Nimbus Hosting Ltd (see section 6.5).

Some of the data centre’s more notable security features are as follows:

  • 3m high perimeter fence
  • Internal and external IP CCTV with complete site coverage
  • 24×7, 365 on-site security team
  • Manned vehicle entry gate to site
  • Security bollards at building perimeter
  • Full authentication & access policy control
  • Biometric entry system

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

5.2 Mail servers

All email from this website is sent via SMTP mail servers provided by Sendgrid. Sendgrid aim to make the sending of email as secure as it can be and we follow all of their best practice recommendations to secure the emails that we send from our website through their systems.

We consider Sendgrid to be a third-party data processor (see section 6.2).

6.0 Third-party Data Processors

We use a number of third parties to process personal data collected by or instigated by this website on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. US-based data processors are also EU-U.S Privacy Shield certified.

6.1 Google LLC

Used for website analytics as outlined in section 3.1Privacy policyEU-U.S Privacy Shield certification

6.2 SendGrid, inc.

Used to send all email from this website as outlined in section 5.2Privacy policySendgrid EU-U.S Privacy Shield statement

6.3 Fellowship Productions Ltd.

The UK-based design and digital marketing agency responsible for building and maintaining this website.

6.4 Mailchimp

Used to deliver our marketing emails as outlined in section 3.3. These emails are only sent to individuals who have consented to do so. For more information please see Mailchimp’s privacy statementEU-U.S Privacy Shield certification

6.5 Nimbus Hosting Ltd.

The UK-based web hosting company used to host this website’s files and database. For more information please see Nimbus Hosting’s privacy statement.

7.0 Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The Data Controller for this website is: [Site Owner's Legal Name], a UK Private limited Company with company number: [Company Number]

Whose registered office is:
[Registered Office Address]

9.0 Data Protection Officer

The assigned Data Protection Officer (DPO) for this website is:

[DPO Name]
[DPO Job Title], [Business Name]
Contact Email: dpo-email@xplor.local.dh
Contact phone: +44(0)1234 567890

10.0 Changes to this policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.


  • This privacy policy instigated